Return Policy
If you are not happy with your purchase, we will accept a return of an unused item within 14 days. Once we receive the returned item NadiaNevala.com will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). Sometimes, a returned item may be subject to a restocking fee charge.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
NadiaNevala.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund and may be subject to a restocking fee charge. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Mail your return to the following address: 173 North Main Street, Suite 155, Sayville, NY 11782
Shipping:
Continental USA shipping: Please allow us 7 to 10 days to process your order. Usually, an order is shipped within one week, however, at times of heavy volume or by other unexpected circumstances, shipment time may take longer. We will notify you of any delay and/or any changes to delivery dates.
Hawaii, Alaska and non-continental USA territory: Please allow us 7 to 10 days to process your order. Usually, an order is shipped within one week, however, at times of heavy volume or by other unexpected circumstances, shipment time may take longer. We will notify you of any delay and/or any changes to delivery dates.
International shipping: Please allow us 7 to 10 days to process your order. Usually, an order is shipped within one week, however, at times of heavy volume or by other unexpected circumstances, shipment time may take longer. We will notify you of any delay and/or any changes to delivery dates. For international shipping additional shipping rates may apply.
We reserve right to ship with any shipping carrier USPS, UPS, Fedex, DHL, etc.